Industry/ Organization Type: IT/ Software & Digital Service
Position Title: Head of Charity
Working Location: Tanjong Pagar (Walk distance from MRT)
Working Hours: 5 Days, Monday – Friday (Office Hours)
Salary Package: Basic Salary + Performance Bonus
Duration: Permanent
Responsibilities
Lead end-to-end delivery of partner-enabled initiatives and features, ensuring timelines, milestones, and cross-functional dependencies are effectively managed.
Coordinate closely with Product, Compliance, Support, Marketing, and other stakeholders to ensure smooth execution from planning through launch and post-implementation review.
Collaborate with Department Heads and external partners to align priorities, define execution plans, and monitor joint KPIs and service levels.
Identify operational risks or performance gaps early, escalate where necessary, and implement corrective measures to maintain delivery targets.
Analyse and map customer journeys to identify friction points, inefficiencies, and opportunities for automation or process enhancement.
Drive continuous process improvements, including SOP refinements, workflow optimization, and operational scalability initiatives.
Partner with data analysts to interpret dashboards and performance metrics, translating insights into clear, actionable operational strategies.
Work alongside Product teams to design and execute A/B tests, evaluate outcomes, and refine user flows based on evidence-driven insights.
Ensure compliance with relevant regulatory and governance requirements while maintaining high operational standards and customer satisfaction.
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Bachelor’s Degree in Business Administration, Operations Management, Finance, or a related discipline.
Minimum 5 years of experience in business operations, program management, or operational strategy roles, preferably within FinTech, payments, digital platforms, or B2C technology environments.
Demonstrated success in leading cross-functional initiatives, managing operational processes, and delivering measurable business outcomes.
Strong analytical and critical thinking skills, with the ability to translate data into structured decisions and operational improvements.
Excellent communication, presentation, and stakeholder management capabilities.
Proficiency in data and analytics tools such as Google Analytics, Tableau, or AI-driven tools (e.g., GenAI).
Familiarity with regional financial regulations or charity compliance frameworks would be an added advantage