Industry/ Organization Type: IT/ Cybersecurity
Position Title: Technical Support Officer (SSL)
Working Location: Tai Seng
Working Hours: Monday to Friday, 9am – 6pm
Salary Package: Basic + AWS + 1 to 3 months VB
Duration: Permanent
Key Responsibilities
Interact with customers, resellers, and partners to identify and resolve technical issues.
Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
Coordinate and escalate complex technical issues to the Service Delivery Team and/or partners when necessary.
Document issues encountered and their resolutions for tracking purposes and future reference.
Conduct basic SSL technical support training for the Sales Support Team.
Perform any other ad-hoc duties as required.
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Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
Strong SSL product and technical background is required.
Proficient in Microsoft Office applications.