Industry/ Organization Type: ICT Services Provider (Data Centre)
Position Title: General Manager
Working Location: North-East Region
Working Hours: 5 Days, Monday – Friday (9am – 6pm)
Salary Package: Basic Salary + AWS + Variable Bonus
Duration: Permanent
Key Responsibilities
Oversee daily data centre operations to ensure continuous uptime, reliability, and service availability.
Develop, implement, and enforce operational policies, procedures, and best practices.
Lead incident management processes, including troubleshooting, root cause analysis, and corrective actions.
Manage and monitor critical systems such as UPS, generators, cooling systems, BMS, etc.
Plan and coordinate preventive maintenance, shutdowns, and infrastructure upgrade activities.
Manage vendors and contractors, ensuring performance meets agreed service level agreements (SLAs)
Oversee contract management, including renewals, negotiations, and compliance with procurement policies.
Evaluate vendor performance regularly and recommend improvements or alternative solutions.
Maintain strong relationships with external partners to ensure seamless support and service delivery.
Supervise preventive and corrective maintenance of electrical, mechanical, and IT infrastructure.
Ensure full compliance with safety, environmental, and regulatory requirements.
Monitor facility capacity and resource utilization and plan for future expansion needs.
Drive initiatives to improve energy efficiency and optimize operational costs.
Lead, mentor, and develop a team of data centre engineers and technicians.
Plan and manage staffing schedules to ensure smooth 24/7 operational coverage,
Conduct audits and risk assessments to maintain compliance.
Act as the main point of contact for stakeholders, providing regular updates, reports, and coordination with internal teams.
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Bachelor’s degree in Engineering, Information Technology, or a related discipline.
At least 8 years of experience in data centre operations, including a minimum of 5 years in a leadership role.
Strong knowledge of data centre infrastructure management, including electrical, mechanical, and IT systems.
Experience in data centre design, implementation, and operations management.
Familiar with servers, racks, cooling systems, power systems, and storage infrastructure.
Knowledge of industry standards such as ISO 27001 and related compliance requirements.
Proven leadership and people management skills to effectively lead teams in a high-availability environment.
Excellent communication and stakeholder management abilities.
Capable with budgeting, forecasting, and operational planning.
Ability to develop and implement processes to enhance efficiency, reliability, and performance.