Job title: Reservation Associate
Job type: Permanent
Emp type: Full-time
Location: Henderson Rd
Job published: 2024-12-26
Job ID: 71856

Job Description

Job Description

  • Industry/ Organization Type: Tourism
  • Position Title: Reservation Officer
  • Working Location: Henderson Road
  • Working Hours: 5.5 days per week (8.30am – 5.30pm/ 9am – 6pm)
  • Salary Package: Basic Salary + Allowance + Commission + Annual Bonus
  • Duration: Permanent

 

Key Responsibilities

  • Handle incoming calls and emails to assist customers, agents, and internal staff in a professional manner while adhering to established company and departmental guidelines.
  • Achieve performance standards, including call quality and efficiency.
  • Resolve customer issues by identifying root causes and providing effective, long-term solutions.
  • Escalate customer service issues to superior or management when necessary.
  • Collaborate with the sales and operations teams to address agent concerns and assist with retention efforts.
  • Work with the Technical Support team to help with inquiries about agent accounts or products.
  • Participate in all training and educational activities when needed.
  • Fully adhere to privacy and confidentiality policies.
  • Ensure all reservations are processed according to established procedures
  • Ensure all work aligns with company standards and training, including accurate and complete paperwork for functions, such as coach charters, guest preferences, booking supplements, and payment details.

 

APPLY NOW!!!

  • Minimum GCE N-Level or equivalent.
  • At least 1 year of customer service experience, preferably in a service-related industry.
  • Previous call centre experience is an added advantage
  • Strong data entry skills and organizational skills.
  • Willing to work a flexible schedule and occasional overtime as needed.
  • Good skills with Microsoft Office applications.

 

*If you face technical issues when submitting your resume, please email your resume to Job@anradus.com.sg. Please indicate #71856 on the email subject.

 

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.