Job Description
Job Description
- Industry/ Organization Type: Metal Fabrication
- Position Title: Sales Coordinator
- Working Location: Jurong West
- Working Hours: 5 Days, Mon – Fri (8am – 5pm)
- Salary Package: Basic Salary + Variable Bonus
- Duration: Permanent
Key Responsibilities
- Coordinate end-to-end customer sales order processing, from quotation to final delivery.
- Act as a liaison among sales, production, logistics, and engineering teams to facilitate effective communication and prompt fulfilment of orders.
- Prepare detailed quotations and job instructions, particularly for customized fabrication projects.
- Update and maintain customer information, pricing structures, and inventory records within ERP or internal management systems.
- Address customer queries, updates on delivery status, technical guidance, and after-sales support as needed.
- Provide administrative assistance to the sales team, including preparing reports, compiling presentation materials, and monitoring sales activities.
- Work with the quality assurance team to ensure that sales and delivery standards meet ISO requirements (such as ISO 9001), with a focus on documentation, traceability, and quality protocols.
- Ensure that all documentation and procedures regarding sales orders, client complaints, and corrective measures are audit-ready and compliant.
- Take part in internal ISO audits and training sessions, contributing to the application of improvements identified during audits.
- Engage in the ongoing enhancement of sales coordination methods to boost workflow efficiency and customer satisfaction.
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- Minimum 2 years of relevant experience in sales coordination, preferably in a manufacturing or metal fabrication setting.
- Understanding of metal fabrication techniques and technical requirements is an added advantage.
- Strong organizational, coordination, and interpersonal communication skills.
- Attention to detail and capability to handle multiple tasks under tight deadlines.
- Willingness to travel to clients’ site, suppliers, or manufacturing plants as needed.
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