Job Description
Job Description
- Industry/ Organization Type: Semiconductor
- Position Title: Customer Service Officer
- Working Location: Hougang
- Working Hours: 8.30am – 5.30pm
- Salary Package: Basic up to $3200 + AWS
- Duration: Permanent Role
Key Responsibilities
- Process customer orders and purchase orders to vendors.
- Communicate with vendors to reschedule deliveries and resolve urgent issues.
- Monitor delivery schedules and arrange for faster deliveries when needed.
- Investigate and resolve any delivery problems.
- Handle returns and claims, including arranging for the return of damaged goods to vendors.
- Follow up with vendors about shortages or extra items in shipments.
- Prepare and submit weekly reports as required.
- Coordinate delivery dates and times with customers and relevant departments.
- Build and maintain good relationships with purchasing contacts.
- Check and verify invoices from forwarders or courier companies before payment, and prepare supporting documents if charges are to be billed back to suppliers or customers.
- Take on any other related duties or projects as assigned by your supervisor.
- Support the sales team by helping to process quotations and orders.
- Make sure all shipments are delivered on time.
- Continuously look for ways to improve purchasing processes and reduce costs.
APPLY NOW!!!
- Minimum GCE “O” level or equivalent.
- 2 to 3 years of experience in customer service or purchasing.
- Proficient in MS Office, especially MS Excel.
- Knowledge of ACCPAC is an advantage.
- Good communication and negotiation skills.
- Able to take initiative and work hard.
- Strong follow-up skills and attention to detail.
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