Job Description
Job Description
- Industry/ Organization Type: Freight Forwarding, Packing and Crating Services
- Position Title: Customer Service Executive (Overseas Coordination – Freight Forwarding)
- Working Location: Loyang
- Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
- Salary Package: Basic Salary + PB + VB + AWS + Medical Benefits
- Duration: Permanent Role
Key Responsibilities
- Ensure high service standards for overseas partners, support customer satisfaction, and identify new business opportunities.
- Maintain service quality by following standard procedures and customer service practices.
- Respond to customer enquiries on quotations and operations accurately and in a timely manner.
- Handle enquiries from overseas partners, prepare quotations, and follow up accordingly.
- Coordinate with overseas partners for incoming and outgoing shipments.
- Reach out to local customers and provide service support.
- Understand sea and air shipment processes for both inbound and outbound operations.
- Manage shipment-related issues and coordinate solutions.
- Perform accurate data entry and maintain reports.
- Perform ad-hoc duties as assigned.
APPLY NOW!!!
- At least 2 years of relevant working experience.
- Positive attitude with a customer-focused approach.
- Able to work in a fast-paced environment.
- Basic knowledge of sea and air shipment procedures is preferred.
- Good communication skills and able to work well in a team.
- Able to work independently with minimal supervision.
- Willing to work additional hours when required.
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