Job Description
Job Description
- Industry/ Organization Type: IT/ Cybersecurity
- Position Title: Technical Support Officer (SSL)
- Working Location: Tai Seng
- Working Hours: Monday to Friday, 9am – 6pm
- Salary Package: Basic + AWS + 1 to 3 months VB
- Duration: Permanent
Key Responsibilities
- Interact with customers, resellers, and partners to identify and resolve technical issues.
- Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
- Coordinate and escalate complex technical issues to the team and/or partners when necessary.
- Document issues encountered and their resolutions for tracking purposes and future reference.
- Conduct basic SSL technical support training for the Sales Support Team.
- Perform any other ad-hoc duties as required.
APPLY NOW!!!
- Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
- Strong SSL product and technical background is required.
- Proficient in Microsoft Office applications.
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Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.